Email-to-Case Salesforce Engine

Email-to-Case functionality works like  success factor for company where customer can connect efficiently with quick interaction via email.

Customer can create ticket/cases while sending email to company support process  mail , ticket/inquiries can direct be placed to customer account in CRM.

It is process by which customer query can be resolved via interaction through email.

Process Flow Email-to Case SFDC:

• When Customer send any  product malfunction/outage/breakdown  inquiries through email , Salesforce automatically logged a case and link the Account(Customer) and Contact(found by Email) to Case.

Feature can be setup:

Customize->Case->Email-to-case

• Enable Email to Case
• Enable Notify Case Owner on new Email

When sending Email from Case : Thread Id in subject & In Body

Thread Id : An id which is used for communication to & from for case to identify case related email thread.

if Customer reply to the mail having thread id in subject and in body, Email will automatically be linked to the Case.

All the email activities gone through this email(having ThreadID) communication will be recorded on case.

In Section Routing Address : 

Provide  support@company domain  in email,click on save--> an email notification will be received on "support@company domain"-->verify link-->

there will be email service address.

Set Email FWD setting on "support@company domain" -->Enter Email Service address (Recieived in  Section Routing Address).

Here its all done.

So when a customer send email @support it will forward email to Salesforce Email Service Address and Salesforce Engine eventually create a Case.

Google Map : Simplifying Map In Visualforce

Salesforce spring15 release which bring some cheers to developer where implementing requirement
related to google map.

As earlier a lot of work needs to be done like div componant to create canvas for map binding dynamically data to marker ,use of javascript url(Map api)  on VF  to show location specific data.

Now we have quick solution to show google map on Vf using simple <apex:> Tag.We have <apex:map> component to show  a map canvas on Visualforce page.Using  <apex:map> and <apex:mapMarker> we can easily implement location on map.

There are certain attribute that need to be set while displaying map.
<apex:map>
Attriute : mapType
The type of map to display. Must be one of the following:

• hybrid
• roadmap
• satellite

height: sets size
width : sets size

<apex:MapMarker>
position Object Specifies the location of the marker.

Code Snippet:

<apex:map width="600px" height="400px" mapType="roadmap"  center="Account Billing address">
   <apex:mapMarker title="{! contact.Name }"
     position="{!contact.MailingStreet},{!contact.MailingCity},{!contact.MailingState}"/>
</apex:map>

Note : Enable Map setting:
Customize-->Map and Location-->enable

http://docs.releasenotes.salesforce.com/en-us/spring15/release-notes/rn_vf_mapping_components.htm

Rollup Summary In Validation: Avoid Trigger

There are certain simple scenarios where we think we have to write code and then again writing apex , test class and coverage..a lot hectic things.But if we thinks Configuration Power so many of such things can be avoided and can be handeled easily.
Here i am disscusssig some configuration Tips though simple but very efficient .

If You want to Validate Parent Object on behalf of Child Records.
Approach : Avoid Trigger
Create RollupSummary ,Set Filter Criteria On Rollup Field.
Use RollUp Summary In Validation Rule on Parent
Its Done.


Use  apex Trigger only when there is complex Scenarion.



Regards
Clouder
Simplifying enterprise architecture

Hi ,
This is in regarding script statement,Script statement are nothing but Executable Line in Code .

Example :

1):Conditional Statement
2)Assignment
3)For loop
4)While
5)Transaction Statement

Example:


If(Name =='Mohit')
{
Statement 1;
}
Else
{
Statement 2;
}

In This Code Script Statement is 1 since it is conditional Either Statement 1 or Either 2 Statement will Execute.



Some more Illustration for Optimizing Script Statement..Write Effective code

List<account> lstact=[select id ,name from account where name='abc'];
for(integer i=0;i<lstact.size();i++)
{
string str=lstact[i].name;
}

 Result: Please Note Down Number of script Statement: 3

Code Listing 2: Please Note Down here Number of Script Statement :1

for(account varact:[select id ,name from account where name='abc'])

{

string str=varact.name;

}

Try To reduce : Number of Script Statement.Effective Code writing.

If you feel unappropriate please say,this is my first blog for any mistake i apologize.